1. Personal Client’s bank account details and a copy of passport are requested by Compensair for transferring the Compensation for delayed or canceled flight for fulfilling the agreement between Compensair and the Client. Bank account details may be disclosed to the airline, a consumer protection body, a court and other third parties for the purpose of receiving compensation or if it’s required by law.

2. Generally, requested Client’s bank account details include the following information:

1) Bank name;
2) Beneficiary;
3) Account currency;
4) Account number / IBAN;
5) SWIFT/BIC code

The abovementioned list is not exhaustive.

3. When Compensation is received at the Balance, Client has the right and obligation to transfer the amount of money to the personal bank account with a deduction of Service fee.

4. The Service Fee shall be either deducted from the received Compensation amount or paid directly by the Client to Compensair in the manner specified by Compensair. The Service Fee shall amount to 35% of the total Compensation obtained.

In the event that Compensair incurs additional legal expenses in connection with the recovery of the Compensation (including, but not limited to, external legal counsel fees, court fees, and official document translation costs), Compensair reserves the right to charge an additional Legal Fee in the amount of 10% of the Compensation, in addition to the Service Fee.

5. Compensair is not a financial institution and does not hold a license to provide regulated financial services. All client funds are processed through licensed third-party payment service providers, such as MangoPay SA, which is an authorised Electronic Money Institution (EMI) regulated in the European Union. Compensair acts solely as a service intermediary and does not exercise control over the timing or outcome of such compliance checks. Accordingly, the release of Compensation funds to the Client may be subject to additional identity verification or documentation requests imposed by the payment provider.

6. The Client acknowledges that in case of incorrect information on bank account, the Compensation recipient, Compensair does not hold any liability for the transfer of Compensation to a wrong recipient.

7. Compensair undertakes all possible methods (based on the information provided by the Client) to contact the Client in order to arrange a transfer of the received Compensation.

8. The obligations of Compensair to the Client on payment of Compensation is the transfer of Compensation to the bank account provided by the Client. If Compensair has properly transferred funds to the account provided by the Client and the Client has not received the funds due to reasons beyond Compensair’s control, they may, at the Client’s request, provide confirmation of the transfer of such funds, but Compensair is not obliged to actively assist the Client in search of such funds.

9. In case the Compensation is transferred into the Client’s account by airline or by third parties after entering into the Agreement, the Client undertakes to inform Compensair of such within 3 days from the receipt of the abovementioned payment and transfer the agreed success fee to the bank account of Compensair.

10. Any bank fees for the transfer of funds shall be paid by the Client. In case the Client did not receive the transfer by specified means within (3) three months, the Client has to notify Compensair about this fact. Otherwise, the transfer is considered to be completed.

11. The Client cannot claim any interest for the period between Compensation transfer to Compensair’s bank account and its transfer to the Client.

12. At its work Compensair pursues to deal with the specific bank details that are requested in the personal profile of the Client. If the provided details do not match the options that are available in the Client’s profile on the Website, Compensair reserves the right to ask for another bank details.

13. Bank account details are governed by general rules of obtaining, processing and storage of personal data established by Privacy Policy with some exceptions. In particular when the Client exercises his right to erase his personal data which includes bank account details Compensair has a right to keep the Client’s bank details for compliance with the requirements of the legislation in the field of audit and taxation.

14. Use of Regulated Payment Providers. Compensair uses regulated third-party payment providers such as MangoPay SA (a Luxembourg-based Electronic Money Institution) to process client payouts.

Updated on 1 June 2025