At Compensair we ensure that travelers receive the compensation they deserve for flight delays, missed connections, cancellations, and denied boarding due to overbooking.
Compensair expertise extends across a spectrum of regulations, including the EU Regulation 261/2004, the Turkish Air Passenger Rights Regulation, and the Canadian Air Passenger Protection Regulations.
Flight delay compensation
When a passenger of an EU flight reaches their final destination with a delay of 3 or more hours, they are entitled to compensation. The amount of compensation depends on the flight distance and ranges from €250 to €600.
Compensation can be reduced by 50% if a passenger is rerouted with a shorter delay.
Extraordinary circumstances absolve airlines from compensation, including air traffic decisions, adverse weather, security risks, and more.
Canadian law offers compensation for flights to, from, and within Canada. If informed within 14 days of delay, minimum compensation ranges from 125 to 1,000 CAD, based on delay duration and airline size.
Flight delay compensation can be claimed if the delay exceeds 3 hours and the flight is operated under EU or Canadian legislation. Use our delayed flight compensation calculator to check if your flight qualifies.
Flight cancellation compensation
When a passenger of an EU flight was informed of the cancellation less than 14 days prior to the scheduled departure date, they might have a right to compensation. The airline has the obligation to prove if and when the passenger was personally informed that the flight was cancelled. The amount of EU flight delay compensation depends on the flight distance and ranges from €250 to €600.
When the airline cancels a flight, offers re-routing, and the passenger accepting it reaches their final destination with a delay of 2, 3, or 4 hours, the compensation may be reduced by 50%.
For the flights under Turkish regulation, the amount of compensation ranges from €100 to €600, depending on the flight type (domestic or international), its distance, and the delay time.
Passengers of the flights under Canadian regulation might be entitled to compensation in the amount of 125 to 1000 CAD, depending on the size of the airline and the delay time.
Flight cancellation compensation can be claimed, if the the passenger was noticed less than 14 days prior to the cancellation, was not provided a compliant alternative and the flight is operated under EU, Turkish, or Canadian legislation. Use our flight cancellation calculator to check if your flight qualifies.
Denied boarding compensation
EU 261 states that the passenger should always receive compensation if denied boarding due to overbooking. The amount usually ranges between €250 and €600 depending on the flight distance.
When a flight under Turkish legislation is overbooked, the airline will try to find volunteers to give up their seats in return for certain benefits. If a passenger is involuntarily denied boarding, they have the right to сompensation. The amount ranges between €100 and €600, depending on the flight type (domestic or international), its distance, and the delay time.
The compensation amount for denied boarding due to overbooking on Canadian flights ranges between 900 and 2400 CAD and depends on the delay of the passenger’s arrival to their final destination.
Overbooking flight compensation of this type can be claimed if the passenger was denied boarding due to overbooking and the flight is operated under EU, Turkish, or Canadian legislation.
Missed connection compensation
The rules of obtaining compensation apply for connection flights work just like delayed flight compensation. The only difference might be intermediary points outside the EU or operations by several EU airlines, which can affect the applicability of EC 261/2004. The thing one should consider is departure and arrival points in their itinerary.
If one or more flights were delayed or cancelled, the total delay to our final destination point determines the right for compensation.
All connection flights must be booked under a single booking code. If you book several flights under different booking codes, each will be regarded as a separate flight with its own starting and final points.
How to claim compensation
Claiming for flight delays with Compensair is simple. Just complete a brief online form, upload the required documents, and monitor emails/profiles for application updates. One can file an application at no cost, Compensair service fee is only due when compensation is received by the passenger.
Understanding the timelines for submitting claims is crucial when seeking compensation for air travel disruptions. These deadlines often correlate with the country of the airline's origin and can vary between 3 to 6 years.
Airlines' obligations are limited or even excluded in cases of unavoidable extraordinary circumstances, also called force majeure, like political instability, meteorological conditions, natural disasters, wildlife collisions (for example, bird strikes), security risks, safety issues, and strikes affecting operation. Note that airline staff strikes do not qualify as unavoidable circumstances. If you are not sure, whether the reason for flight disruption was extraordinary, or if in case of your delay other flights operated, it is better to double-check if compensation is not due. Apply using our simple form.
Beyond the compensation
The compensation is only a supplement to the relief provided by airlines for the passengers. Depending on the type of flight disruption, length of delay, and legislation applied the provisions might include:
- Free meals appropriate to the delay
- Free hotel accommodation if an overnight stay is required
- hotel transfers if an overnight stay is required
- Two free phone calls, faxes, or emails.