FAQ

My flight has been delayed. Am I eligible for compensation?

If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances:

  • unfavorable weather conditions
  • strike
  • risk of act of terrorism

If the delay is more than 2 hours, you are entitled to additional support from the airline:

  • free phone calls
  • free refreshments
  • free meals
  • free accommodation
  • free transfer to accommodation

We already submitted a claim to the airline, and they rejected. Can you help?

This is a normal situations, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If airline still rejects to pay, we prepare for court procedure to ensure successful resolution of the case.

Do I have to be a EU or Turkey citizen to be eligible for the compensation?

No. You can claim your compensation without holding a EU or Turkey citizenship, which does not affect the implementation of the regulation.

How can Compensair help me?

How can Compensair help me?

  • Detailed analysis of the case and proof preparation
  • Claim draft
  • Legal dialogue with the airline

If necessary (we take all the costs and risks):

  • Preparation for court
  • Court procedure

You are always aware of your application status via your personal profile and our notifications.

What will it cost to get the compensation?

We charge 25% (VAT included) of the compensation amount as a fee. We charge this fee only after receiving compensation, so you get you compensation minus our fee.

How long does it take to get compensation?

We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other - in 4-6 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.

Which countries and airlines fall under EU and Turkey regulation?

The EU regulation applies if:

  • The country of departure is the member of EU whatever is the operating airline
  • The flight is operated by an airline registered in EU (as well as Iceland, Norway or Switzerland)

What if my flight disruption happened long ago?

If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Compensair.

Who will get the compensation if the ticket was bought by the company I work for?

Only the passenger has the right to compensation no matter who paid for the ticket.

What do I need to provide to apply for compensation?

  • Signed consent
  • Information about the flight and booking or ticket number

Haven't found the answer to your question?

Please contact us at team@compensair.com or on Facebook